FAQs - Cheap Wedding Dresses | Affordable Plus Size, Designer Wedding Gowns

How Do I Choose My Size?
Our dresses are custom-made, so sizing may differ other brands. For the best fit, please refer to our size chart on the product page and take accurate measurements before selecting your size. If you’re unsure or find yourself between sizes, we recommend opting for a custom size for a perfect fit. If you experience any fitting issues upon receiving your dress, our customer service team is available to help.

Can I Make Changes to Your Dress, and What Are the Costs?
Yes, we can accommodate changes to our dresses based on your preference. The cost of modifications varies depending on the style, fabric, and specific changes. Please contact us to discuss your modifications, and we’ll provide you with a personalized quote.

How Can I Ensure a Perfect Fit for My Dress?
To achieve a perfect fit, please refer to our size chart on the product page and measure yourself accurately. If you find yourself between sizes, we recommend selecting a custom size(if available). This allows us to tailor the dress to your exact measurements.

Will a Wedding or Bridesmaid Dress Fit Me if I’m Pregnant?
Yes! We can custom-fit any wedding or bridesmaid dress to accommodate your pregnancy. Please contact us before placing your order to discuss your specific sizing needs.

What Does “As Picture” Refer for Dress Color?
The “As Picture” color option refers to a unique color variation based on the product photos. While there is no specific color swatch for this option, you can view the dress color through the product photos or check customer photos in the comments section.

What Is Your Return Policy?
For a detailed return policy, please refer to our Return Policy section. Custom-made dresses are non-returnable and non-refundable since they are tailored specifically to your measurements.

Can I Return a Custom-Made Dress?
Unfortunately, custom-made dresses are non-returnable and non-refundable, as they are created to your exact specifications.

What If I Received a Wrong or Defective Item?
If you receive a damaged, defective, or incorrectly shipped item, please contact us within 14 days of delivery. We will issue a full refund for the item. After 14 days, we may not be able to process a return or full refund. For your protection, dresses are typically inside out for shipping. Please turn the dress right-side out before trying it on.

Can You Deliver to My Country?
Yes, we offer worldwide free shipping. At checkout, you will see if your country is eligible for shipping. Please refer to the shipping options available for your region.

How Long Does International Delivery Take?
Delivery time is calculated as Processing/Tailoring Time + Shipping Time. Processing times vary depending on the product and country. You will receive an estimated delivery window during checkout and in your Order Confirmation email. For more details on processing and shipping times, please visit the Shipping section.

Do I Need to Pay Sales Tax or Custom Duties?
Our prices do no include customs duties, sales taxes or VAT. Except for customers in California, the Netherlands, Germany, Switzerland, and Austria, we do not charge sales tax or VAT on international orders. However, some countries may impose customs duties, and we are not responsible for those fees. Please contact your local customs office for more information.

What Payment Methods Do You Accept?
We accept all major credit and debit cards, as well as PayPal. For specific payment options available in your country, please refer to the Payment section.

How Do I Place an Order?
To place an order:
1. Add the item(s) to your cart.
2. Click on the Shopping Cart icon.
3. Review your order and click “Checkout“.
4. Choose to checkout as a guest or sign in.
5. Confirm your details and click “Place Order“.
For more detailed instructions, refer to the How to Order section.

Can I Cancel My Order?
As all our dresses are custom-made, orders can only be fully refunded if canceled within 24 hours of order confirmation. Cancellations requested after this period may not be eligible for a full refund.

When Should I Order My Dress?
Since our dresses are made to order, the estimated delivery time is the sum of Production Time + Shipping Time. Wedding dresses typically take 4-8 weeks to ship, while other dresses take 3-4 weeks. We recommend ordering at least 3 to 4 months in advance to allow for alterations. Please note that dresses in our “Ready to Ship” section have limited availability and cannot be guaranteed in specific styles, sizes, or colors.

Can I Change the Size or Color of My Dress After Payment?
For size or color changes, please contact us within 24 hours of order confirmation. Changes may incur additional fees, and adjustments after this time may not be possible.

When Will I Receive My Order?
The total delivery time is the sum of Processing/Tailoring Time and Shipping Time.
Processing/Tailoring Time: Since all our dresses are made-to-order, the production time may vary depending on the style of the dress. Typically, wedding dresses take 3-6 weeks to be made, while other dresses generally take 2-3 weeks. You can find the specific processing time on each product page.
Shipping Time: Shipping times differ based on your destination. We offer FREE SHIPPING and it takes 7-10 business days to get to your address.
Important: The sooner you place your order, the sooner we can begin production. Once your order is processed, you will receive an estimated delivery date, which will be included in your Order Confirmation email.
If you need further details, please consult our Shipping page for country-specific timelines before placing your order.

What If I Want My Order Sooner?
All our dresses are made to order to ensure the highest quality, which requires additional production time. If you need your dress sooner, we recommend selecting expedited shipping during checkout. Please note that we cannot guarantee shorter processing time for made-to-order items.

How Do I Clean My Dress?
All our dresses are dry clean only. Please do not machine wash them. If your dress has wrinkles, the best way to remove them is by steaming. You can steam the dress at home or take it to a local tailor or dry cleaner. For minor wrinkles, you can also hang the dress in a bathroom while taking a hot shower, as the steam can help relax the fabric.

Do You Take Phone Orders?
We currently do not accept over the phone. All orders must be placed through our website. If you need any assistance with the ordering process, please feel free to reach out to us—we are happy to help!