Shipping

1. When Will I Receive My Order?

The total time from when you place your order to when you receive your item typically takes 3-5 weeks. This includes production time and shipping time.

• Production Time:

  • Wedding dresses: 3-6 weeks

  • Other dresses: 2-3 weeks
    Please check the specific production times on each product’s page.

• Shipping Time:

  • Expedited Shipping: 3-6 business days

  • Standard Shipping: 7-10 business days

  • Normal Shipping: 15-30 business days (available for accessories valued under $50)

Every dress is made-to-order, so whether you order a standard size or a made-to-measure dress, the production time is the same.

2. Shipping Methods

• Standard Shipping:
  Takes 7-10 business days to reach most destinations. This option is more affordable but slower than expedited shipping.

• Expedited Shipping:
  Offers quicker delivery, typically within 3-6 business days, but fees vary by country. Please contact us for specific expedited shipping costs and times.

3. Shipping Couriers

We use reliable international couriers such as DHL, UPS, TNT, and EMS to ensure safe and timely delivery. In some cases, we may ship via Singapore Post Limited. The choice of courier is based on the destination country and our logistics network.

If you have specific preferences regarding the courier, please contact us before placing your order.

Important: The shipping address provided in your order will be used for delivery. If you need to change the address, please inform us immediately.

4. Shipping Fees

• Non-Free Shipping Items or Urgent Orders:
  You will be required to pay for shipping. Shipping costs are determined by:

  • Weight and size of the package

  • Destination country

• Free Shipping Items:
  Standard shipping is free for eligible items. Please note that if you need to return or refund an item that was shipped for free, we will deduct the shipping costs we paid from your refund, unless the return is due to an error on our part.

5. Shipping Issues

While we strive for smooth delivery, there are occasional unforeseen delays due to external factors like natural disasters. If you experience any shipping problems, please contact us, and we will assist you promptly.

Case 1: Customs Issues

• If the item is detained by customs in the destination country, the buyer is responsible for clearing customs and paying any applicable duties. If customs fees are not paid, the item may be returned.

  • For made-to-order items, the buyer will be responsible for the reshipping fee.

  • For non-made-to-order items, the product price will be refunded, but shipping fees will not.

Case 2: Incorrect or Incomplete Address

• If the shipping address provided is incorrect or incomplete, and the item is returned, the buyer will be responsible for:

  • Reshipping fees

  • Any customs duties or fees incurred during the return

  • The shipping cost for the second attempt

6. Locations We Ship To

We offer worldwide shipping to over 200 countries, including both small and large orders. However, please note the following:

• Import Duties and Taxes:
  We do not include taxes, VAT, or hidden charges in our prices. In some cases, import duties may apply based on the destination country. If you need assistance with customs, please reach out to us, and we will be happy to help.

• Shipping Partners:
  We work with trusted couriers like DHL, UPS, TNT, FedEx, and EMS. Delivery times typically range from 3-6 business days or 7-10 business days depending on the shipping method selected.

United States of America	United Kingdom	Japan
Canada	Australia	Russia
Germany	Saudi Arabia	Ukraine
Brazil	South Africa