How to Order

How to Place an Order
We’ve streamlined the ordering process to make it as simple as possible. While most items follow the same basic steps, there may be a few variations depending on the product. This guide will walk you through each step and provide helpful information for a smooth shopping experience.

Step 1: Add Items to Your Shopping Bag
Start by visiting the item page for the product you’d like to purchase. Select your preferred options, such as:

Color Options: If the color you want isn’t listed, unfortunately, it’s not available for that style.
Size Options: You can choose either a standard size or opt for custom sizing. If you select custom sizing, click “Custom Size,” enter your measurements, and review and agree to our Custom Sizing Terms and Conditions before adding the item to your cart.
Quantity Options: If the item allows for multiple quantities, you can adjust the number of items you’d like to purchase.
Personalization Options: Some accessories offer personalization (e.g., initials, names), which you can add when selecting the item.

Once you’ve selected all your options, click “Add to Bag”. Feel free to browse for additional matching items and add them to your cart as well.

Step 2: Review and Checkout
After adding your items to the cart, click the shopping bag icon to review your selections. Double-check that you’ve chosen the correct size, color, and quantity.

You can make changes at this stage:

Click “Edit” to adjust options for any item.
Use the plus or minus signs to increase or decrease the quantity.
On desktop, click the “X” to remove an item. On mobile, swipe left and tap the trash can icon to delete it.
You can also move items to your wishlist by clicking “Move to Wishlist” (desktop) or tapping the heart icon (mobile).

Once everything looks good, click “Checkout” to proceed to the next step.

Step 3: Provide Order Information
Now, fill in the necessary details:

Event Date: Enter the date of your event. Please note, this is used as a reference for timing your order, not a guaranteed delivery date. Your order will generally arrive by or before the last date in the estimated delivery window shown at checkout.

Shipping Address: Input your shipping details, or select an address from your address book. If you already have an account, you can sign in here. If you’re new, simply enter your email address, and we’ll create an account for you after your order is placed, sending you a password via email.

Shipping Method: Choose your preferred shipping option. We offer standard shipping worldwide, as well as expedited shipping for U.S. customers. You may also see a super-saver shipping option for certain items. If it’s available, you’ll be able to select it.
We also offer Shipping Protection for an added fee, which covers your items in case of loss or damage during shipping. If you don’t want this service, you can uncheck the box.

Payment Method: Choose your preferred payment option and enter your payment details. We offer a variety of payment methods depending on your location. You can find a list of available payment methods [here].
Note: Offline payments may take extra time to process, so please complete your payment promptly to ensure your order is fulfilled on time.

Shopping Bag Review:
Take one last look at your order to ensure everything is correct. If you need to make changes, click “Edit Bag” (desktop) or “Edit” (mobile) to go back and adjust your cart.

Use of Coupons and Points:
If you have a coupon, enter the code in the “Coupon Code” box and click “Apply.”

Step 4: Submit Your Order
Once you’ve reviewed everything, check the box to confirm that all details, including color, measurements, and style, are correct. You’ll also need to agree to our return policy.

Then, click “Place Order” to complete your purchase. After that, you’ll be directed to the payment page to finalize the transaction.

After You Order
Once your payment is successfully processed, you’ll receive an order confirmation email.

Note: Orders will only be processed once payment has been received. If there’s an issue with your payment, we will notify you by email and provide instructions to resolve the issue. Please check your transaction history to ensure payment was successful, and if you believe there’s an error, reply to our email with your transaction details. Our customer service team will assist you in resolving the matter.

Sales Tax
Depending on your shipping address, you may be required to pay sales tax. The exact amount will be calculated and displayed at checkout once you enter your shipping details. Sales tax is determined by your local state or country and is beyond our control.